At Bioworld Central, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with your items, we’re here to help with a straightforward returns and exchanges process.

Returns Timeframe

We accept returns and exchanges within 15 days of you receiving your order.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unworn and unwashed
  • With all original tags attached
  • In the original packaging
Please note: For hygiene reasons, we cannot accept returns on the following items:
  • Socks And Tights
  • Swimwear (if the hygiene seal is broken)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. We will email you a Return Authorization Number and instructions
  4. Package the item securely with the original packaging
  5. Include the completed returns form (we will provide this)
  6. Ship the package to our returns address (provided in your authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method
  • Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchanged item costs more, you will be charged the difference
  • If it costs less, we will refund the difference

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Bioworld Central Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Product Name: [Name of product]

Reason for return/exchange: [Please specify]

Preferred resolution: [Refund/Exchange for (specify size/color/alternative product)]

Please send me the return authorization and instructions.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Return Address

All returns should be sent to:

Bioworld Central Returns
39 Thyme Avenue
MANAPOURI, AU 4361

Need Help?

Our friendly customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

We aim to respond to all inquiries within 24 hours during business days.