FAQ

What types of products does Bioworld Central offer?

We specialize in comfortable, stylish apparel and accessories including backpacks, bags, cooler bags, crossbody bags, Disney-themed bags, clothing for both guys and girls (like hoodies, sweaters, jeans, dresses, loungewear, and swimwear), plus sizes, Big & Tall options, and accessories like socks and tights.

Do you offer plus sizes or Big & Tall options?

Yes! We believe style and comfort should be accessible to everyone. That’s why we offer a dedicated Plus section and Big & Tall range to ensure everyone can find their perfect fit.

Are your products authentic Disney merchandise?

Absolutely! Our Disney bags are officially licensed, authentic products that let you showcase your fandom with style and quality.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders, save your details for faster shopping, and view your order history.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.

Can I modify or cancel my order after placing it?

We process orders quickly to get your items to you ASAP. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to help if your order hasn’t yet been processed.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment information, and we never store your full credit card details on our servers.

Where do you ship?

We ship globally to most countries! However, we’re currently unable to deliver to addresses in Asia and some remote locations. Our checkout system will automatically confirm whether we can deliver to your address.

What are my shipping options?

We offer two convenient shipping options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders take 1-2 business days to process before shipping.

How can I track my order?

Once your order is dispatched, we’ll send you a confirmation email with your tracking number. You can use this to follow your package’s journey from our facility in Australia to your doorstep.

What if I’m not home when delivery is attempted?

Our courier partners will typically attempt delivery twice before leaving a card with instructions for collection. For DHL and FedEx shipments, you may be able to authorize leaving your package in a safe place or redirect it to a neighbor through their online tracking systems.

What is your return policy?

We offer a 15-day return policy from the date you receive your items. Please visit our Returns page for full details on how to send items back to us.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

How long does it take to process a refund?

Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

How can I contact customer service?

Our friendly customer service team is always happy to help! Email us at [email protected] with any questions, and we’ll get back to you as soon as possible.